“Case management practice is here to stay. Frankel and Gelman provide a comprehensive response to what practitioners need to know.”
— Rosalind Kopstein, Rhode Island Community College
“This is a terrific resource for our beginning students—it guides them to needed skills, with appropriate theory.”
— Harriet Jardine, Macon State College
Arthur J. Frankel, University of North Carolina, Wilmington
Case managers provide an indispensable service, acting as both experts and liaisons to the wide variety of services, resources, and opportunities available to their clients. The authors use their extensive practice, classroom, and research experience to delineate clearly the steps of the case management process and to address the myriad roles case managers fill in different practice situations. By detailing the various processes and goals of case management and the different populations they help, the authors present a resource that is invaluable not only to social workers, but also to case managers in nursing centers, community mental health facilities, and criminal justice centers.
The third edition of this essential and accessible book is updated to reflect the constantly changing nature of the helping professions. New and updated references provide readers with an array of options for pursuing specific aspects of case management. The book is attentive to the evolving needs of a variety of populations, and it now contains a new section on working with members of the military and their families. This edition also contains new information on case management within larger organizations that provide mental health services.
Preface to the Third Edition
Part 1 Case Management Practice
1 The Evolution of Case Management Practice
2 Overview of Case Management Practice
3 The Roles of a Case Manager
4 An Example of Case Management
Part 2 Case Management Skills
5 Interpersonal, Connecting, and Information-Gathering Skills
6 Specialized Practice Skills
7 Additional Components of Case Management Intervention and Evaluation
Part 3 Case Management Populations and Problems
8 Case Management Issues with Special Populations
9 Challenges and Visions
About the Authors
Arthur J. Frankel (PhD, MSW, University of Michigan) is professor of social work at the University of North Carolina, Wilmington, and has previously taught at the University of Louisville and Rutgers University. He has written many publications relating to case management and has conducted extensive research in the areas of child welfare, the homeless, and forensic social work.
Sheldon R. Gelman (MSW, University of Pittsburgh; MSL, Yale University Law School; PhD, Heller School of Brandeis University) is professor and dean emeritus of the Wurzweiler School of Social Work at Yeshiva University in New York City. He is Fellow of the American Association on Intellectual and Developmental Disability. He has served on the boards of the Council of Social Work Education (CSWE), the American Association on Intellectual and Developmental Disability (AAIDD), and the National Association of Social Workers (NASW). He has published numerous articles dealing with the impact of legislation and policies on the delivery of social services.2012 paperback, 208 pages, ISBN 978-1-935871-09-5, $41.95
2012 e-book, 208 pages, eISBN 978-1-935871-17-0, $30.00